Filter by
Topic
- (-) Patient Safety
- (-) Patient Communication
- Clinical Guidelines
- Practice and Facility Management
- Diversity Equity and Inclusion
- Employee-related Issues
- HIPAA
- Pain Management
- Quality and Performance Improvement
- Labs Tests and Consults
- Medicolegal Issues
- Minors
- Suicide Screening and Prevention
- Medication Management
- Patient Records Documentation and Retention
- Regulatory
- LGBTQIA+ Healthcare
- Burnout and Resiliency
- Resiliency and Burnout
- Telehealth
- Patient Records Documentation
- Suicide Prevention and Screening
- Workplace Violence
Target Audience
Specialty
Course Type
Courses
Filter by
Results
Working with Difficult Individuals
There are many reasons that it can be difficult working with certain people. There may be communication breakdowns, personality clashes, or conflicting work habits. You may not like everyone you work with, but you do have to respect everyone. By learning ways to reduce conflicts, you’ll likely become more respected, too. In this course, you’ll learn strategies to calmly address misunderstandings before they become actual conflicts. Professional relationships can improve when you know how to deal with differences, communicate clearly, and listen respectfully.
Apply appropriate interventions to help manage high-risk or crucial situations that can lead to difficulties in communication and workflow with coworkers.
Minimizing Trips, Slips, and Falls
This course is about workplace slip, trip, and fall hazards. It alerts you to the serious consequences that can result even from a simple fall or a near fall and provides information about measures that can help you prevent these incidents and reduce potential injuries.
Identify common hazards that might lead to trips, slips, and falls.
Explain how to prevent injuries from trips, slips, and falls.
Employee Wellness: Emotional Awareness
You have probably heard about an “IQ” score that measures intelligence, but have you ever heard of “emotional intelligence” or EQ? Emotional intelligence is your ability to understand, express, and manage your emotions, as well as your insight into what the people around you are feeling. EQ can add to your quality of life and contribute to career success. In this course, you’ll learn about developing emotional awareness, which is the foundation of emotional intelligence.
Describe emotional intelligence.
Explain how to recognize your feelings and the feelings of others.
Lockout/Tagout Procedures
Every year, workers are injured or killed when the equipment they are working with unexpectedly turns on or the residual energy stored in the equipment is released. Lockout/Tagout, or LOTO, is a set of procedures used to control hazardous energy during the service or maintenance of machine and equipment. The aim of LOTO procedures is to protect workers from the release of hazardous energy.
The goal of this course is to provide all staff with an overview of lockout/tagout procedures.
Explain key principles of lockout/tagout and why they were implemented.
Communication Essentials: Effective Listening
Listening skills are an often-undeveloped component of effective communication. Leaders and managers with strong listening skills build more productive and engaged teams with increased effectiveness. In this course, you will learn how managers and leaders can listen actively to build stronger teams and increase their impact. You will also learn the importance of establishing common ground and practicing empathy as you apply the techniques for becoming a better listener.
The goal of this course is to provide managers and leaders with the awareness and skills to be effective communicators.
Discuss best practice techniques for improving your active listening skills.
Describe at least two benefits of active listening.
Natural Disasters and Workplace Emergencies: Earthquakes and Tsunamis
Earthquakes and tsunamis unleash powerful forces of nature. They cause catastrophic infrastructure and property damage and can result in tremendous loss of life. This course presents some basic facts about earthquakes and tsunamis, including considerations for preparedness and protective actions.
The goal of this course is to provide all staff with a basic overview of earthquakes and tsunamis.
Explain where and how earthquakes and tsunamis occur.
Identify potential hazards before an earthquake.
Employ protective actions to enhance safety during and after an earthquake or tsunami.
Maintaining Professional Boundaries
As a healthcare professional, you may find yourself in situations where issues with professional boundaries develop. Some boundary violations can be quite serious for you, your team members, your organization, and the people you provide care for. For this reason, it is important for you to be aware of these risks.
You should understand the difference between a boundary crossing and a boundary violation. You must also be able to recognize situations that may lead to a boundary crossing or violation and know how to prevent problems.
The goal of this course is to share with general staff in any setting the basics of how to maintain professional boundaries.
Describe the difference between a boundary crossing and a boundary violation.
Recognize common situations that may lead to a boundary crossing or violation.
Identify ways to prevent boundary crossings and violations.
Preventing Medical Errors: Culture of Safety
Medical errors and substandard care occur often in today’s complex healthcare organizations. Errors are usually due to multiple factors at the system-level rather than a single factor from an individual. Healthcare organizations that are committed to patient safety are high-reliability organizations. These organizations remain alert for ways to protect patients from harm even though they have few adverse events. This course will offer suggestions for reducing medical errors and maintaining a culture of safety.
Describe how the culture of healthcare organizations and the roles of healthcare professionals affect patient safety.
Identify three examples of medical errors and how they may occur.
The Dangers of Alarm Fatigue
This course provides nurses with information regarding safety concerns associated with alarm fatigue along with evidence-based research strategies to reduce the fatigue.
Describe the national patient safety goals set by The Joint Commission as they relate to alarm management.
Discuss evidence-based strategies to reduce alarm fatigue.
Perioperative Series: Intro to Perioperative Nursing
As defined by the Association of periOperative Registered Nurses (AORN) (2019), the perioperative nurse’s goal is to help patients achieve or exceed the level of well-being they had at the pre-procedural baseline. The nurse is required to have the clinical knowledge, judgment, and clinical reasoning skills necessary to safely plan, deliver, and evaluate care for surgical patients.
The goal of this course is to equip perioperative nurses with knowledge of the nursing process and the roles and responsibilities within the perioperative team.
Identify the perioperative nursing process throughout the phases of surgery.
Define the roles and responsibilities of the members within the surgical team and the AORN standards of perioperative practice.