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Improving Practice in the Delivery of Telehealth
Duration: 1.00 Origination: Mar 2025 Expiration: Mar 2025
Launch Course

Throughout this course, you will gain knowledge about common challenges encountered during telehealth appointments and learn ways to overcome those challenges. You also will learn about effective techniques to communicate, interact, build rapport, and engage with your clients via telehealth. The course will also explore how to improve clinical effectiveness and client outcomes through the use of telehealth within integrated care. Information and vignettes will be blended to offer practical strategies that you can apply in your own setting to use telehealth for adults with behavioral health issues.

Learning Objectives

Identify common challenges encountered during telehealth appointments and ways to overcome them.

Select effective communication and presentation techniques for providers to build rapport and engage with clients via telehealth.

List at least three ways using telehealth within an integrated care model can improve the efficiencies and client outcomes in behavioral healthcare.

The Use of Telehealth in Clinical Practice
ANCC Accreditation Duration: 1.00 Origination: Mar 2025 Expiration: Mar 2025
Launch Course

Telehealth offers numerous benefits and poses several challenges when used to treat behavioral health conditions. Many challenges can be addressed through specific problem-solving and communication strategies.


This course provides an overview of telehealth as well as a discussion of both benefits and challenges. You will learn the regulatory issues you should consider when preparing and implementing a telehealth practice. Lastly, this course highlights important strategies to develop rapport and promote engagement when treating clients via telehealth.

Learning Objectives

Describe telehealth, including the benefits and challenges for service delivery using different formats.

Identify three ways to address challenges and optimize service delivery via telehealth.

Explain at least three standards providers must follow to deliver telehealth services in compliance with federal and state regulations.

Best Practices in Documentation for Rehab Providers
Duration: 1.00 Origination: Mar 2025 Expiration: Mar 2025
Launch Course

Documentation is a critical component of therapy services. Your documentation is used to communicate with other healthcare professionals, evaluate the effectiveness of treatment, and substantiate billing by justifying the care provided. Individuals who review your documentation in the medical record will never see the therapy sessions, so you have to “tell the story” by including the necessary components to justify services for reimbursement. This course covers general guidelines for documentation, components to improve documentation, and special considerations. Practical examples are provided to help you incorporate best practices into your documentation.

Learning Objectives

Identify five required components of therapy goals. 

Determine at least three ways to improve documentation through the use of evidence-based practice and demonstration of skilled need and medical necessity. 

Recall at least four documentation requirements across all settings.