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Understanding Workplace Violence
As a healthcare worker, you are in regular contact with residents, visitors, and coworkers. When harassment or bullying occurs in the workplace, the impact on staff and visitors creates a troubled workplace. Facility operations are also disrupted with long-reaching effects. Workplace violence refers clearly to threats or actual use of physical force against a person in the workplace. In recent years, more healthcare workers have assumed a greater risk of exposure to workplace violence. In this course, you will learn how to spot, prevent, and respond to workplace violence.
Define workplace violence.
Identify steps to survive a hostile encounter.
Determine when and how to report workplace violence.
Natural Disasters in the Workplace: Flooding and Landslides
Floods and landslides can occur in many locations throughout the U.S. This course provides basic information about these hazards and the destruction they can cause. This course emphasizes the importance of being informed about flooding and landslide risks and hazards around you and various protective actions you could consider taking.
The goal of this course is to provide employees with a foundation for staying safe during flooding and landslides.
Identify environments conducive to flooding and landslide hazards.
Select protective actions to minimize risk and maximize safety.
Ethics and Corporate Compliance
Establishing an effective corporate compliance program helps healthcare organizations prevent, detect, and correct unlawful and unethical behavior. This course discusses the laws and behaviors related to ethics. It also discusses your responsibilities in preventing and identifying unlawful and unethical behavior. The goal of this course is to familiarize general staff in healthcare settings with the most common types of fraudulent and improper conduct.
Identify common high-risk areas for fraudulent conduct.
Recall at least three types of fraudulent or other improper conduct.
New Employee Onboarding and Culture Development
Failing to properly onboard employees results in poor performance and unnecessarily high turnover. In this course, we’ll cover best practices and lay out a plan for the first 6 months of a new employee’s orientation and performance expectations. We’ll also explore the importance of culture development as it relates to onboarding.
Explain the importance of onboarding and how it relates to performance.
Describe effective tools and techniques to reduce employee turnover and improve employee engagement.
HIPAA: Basics
The Health Insurance Portability and Accountability Act, commonly called HIPAA, protects the confidentiality and security of healthcare information. HIPAA creates and protects individual privacy rights for protected health information and governs the use and disclosure of that information.
The goal of this course is to provide all staff with an overview of the principles of HIPAA.
The content of this course is sourced from 45 CFR Parts 160,162, and 164 (2020) or HIPAA-related resources from the Health and Human Services (HHS) unless otherwise noted.
Define the purpose of HIPAA.
Recognize when a HIPAA violation has occurred.
Identify three steps you can take to avoid a HIPAA violation.
Quality Data Presentation
Interpreting and using data are essential components of evidence-based nursing practice, which has been linked to improved patient outcomes and quality of care. However, many nurses do not use evidence-based practice (EBP) or participate in nursing research efforts.
Understanding data collection and presentation methods is an important first step to greater nurse participation in EBP and quality improvement (QI) initiatives.
Identify data collection and presentation methods that are best for understanding quality of care performance and making timely and actionable decisions.
Recognize the relationship between nursing research, data presentation, and evidence-based practice.
Achieving Excellence with High-Performing Teams
eams with talented people and a skilled leader are often unable to maintain optimum results over a long period of time. Team leaders must continually assess, evaluate, and monitor the team’s motivation level toward achieving its goals. They must also facilitate emotional buy-in and commitment. This course provides healthcare staff with an overview of how to motivate and enhance a team.
Explain the difference between a team and a group.
Apply motivational approaches to facilitate an effective team environment and engaged workforce.
Recognize the importance of assessing and evaluating the current state of your team.
HIPAA: Do's and Don'ts of Social Media and Electronic Communication
Social media and other forms of electronic communication allow people to instantly share pictures and messages with anyone, anywhere. But as the opportunities to share information online have increased, so have the challenges for keeping information private.
The Health Insurance Portability and Accountability Act, known as HIPAA, was designed to protect individuals’ rights and their personal healthcare information. HIPAA applies to both the storage and transfer of electronic protected health information, so these electronic communications must be handled carefully.
Describe at least three ways to avoid HIPAA violations when using electronic communication.
Social Determinants of Maternal-Fetal Health
The goal of this course is to educate nurses and physicians about key social determinants of health (SDOH) and health disparities affecting maternal and fetal outcomes.
Identify at least four social determinants/disparities of health impacting maternal-fetal health outcomes.
Describe at least two clinical and/or social support interventions to be used in clinical practice to decrease bias regarding social determinants and improve maternal-fetal health outcomes.
Supervisory Skills: The Basics
Healthcare supervisors and managers are presented daily with challenges. These challenges present as process failures or those surrounding staff behaviors. An organization’s management team maps a path to support their supervisor’s success in dealing with these challenges. The approach is defined by proven characteristics, skills, and experiences. This course discusses the basic tools needed for supervisors and managers to be successful in their roles.
Identify two qualities of good leaders, motivators, and coaches.
Describe at least three approaches used to enhance communication.