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Perioperative Series: Communication in the OR
In the operating room, patient safety depends on high quality communication and shared knowledge among the surgical team. Several factors in this setting can contribute to communication failures like time constraints, shift changes, environmental barriers, the complex nature of surgical procedures, and clashing communication styles. All members of the surgical team must understand the risks to patient safety associated with communication failures, what information must be communicated and when, and how to use an assertive communication style.
The goal of this course is to equip nurses and CSTs with best practices for effectively communicating in the operating room.
Describe best practices for facilitating communication in the OR.
Identify four communication styles and which style is most effective for ensuring patient safety.
List common barriers to effective communication in the OR.
Perioperative Pediatric Conditions
Perioperative professionals must have a fundamental understanding of the anatomical, physiological, psychological, and emotional differences of children compared to adults and how these differences impact the care needs of pediatric patients in the perioperative period.
Identify anatomical, physiological, psychological, and emotional differences in pediatric patients and how those differences impact care needs in the perioperative setting.
Recognize strategies for preventing and responding to medication errors and adverse drug events involving children in the perioperative setting.
Recall surgical considerations for pediatric patients.
High Reliability Organization: Excellence Series
Despite great strides in the reduction of medical errors, mistakes that result in patient harm remain too frequent in American healthcare institutions. In recent years, healthcare systems and institutions have sought to emulate the model of the high reliability organization or HRO. HROs are known for their safe operation and limited degree of failure despite engaging in potentially hazardous and highly complex activities. Researchers have identified several distinctive qualities specific to HROs that may be applied to healthcare contexts, with some caveats. Due to their unique and ubiquitous role within healthcare institutions, nurses have the potential to make significant contributions to this process.
The goal of this course is to equip nurses with knowledge of the characteristics and principles of high reliability organizations and the role of nurses in supporting high reliability.
Describe the characteristics and principles of high reliability organizations.
Describe the role and responsibilities of nursing in supporting high reliability organizations.
HCAHPS: Transitions of Care and Discharge
Improving hospital processes surrounding discharge and transitions of care can reduce adverse events and readmissions. Process improvements may also lead to better patient adherence to the treatment plan and their overall experience with care. Healthcare professionals must understand care coordination and transitions of care and how they impact HCAHPS survey results.
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a national standardized survey required for hospitals participating in Centers for Medicare & Medicaid Services (CMS) programs. Survey results are linked to hospital reimbursement from CMS.
Identify the impacts of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and Hospital Value-Based Purchasing (HVBP) programs on healthcare organizations.
Categorize transitions of care, care coordination, and discharge planning.
Select strategies to improve interprofessional teamwork.
Discussing Grief, Loss, Death, and Dying
End-of-life issues are difficult to face. The decisions to be made are challenging for everyone involved including the dying person, their loved ones, and the healthcare team. Individuals will have their own unique needs and concerns and will cope in their own way. But this can also be an opportunity for personal growth. These events will often provide people with the opportunity to self-reflect and gain insight into what is most valuable to them.
Identify the goals of end-of-life care.
Discuss the ethical issues surrounding end-of-life decisions.
Explain best practices for supporting individuals' end-of-life decisions.
Foundations of Care Coordination in Healthcare
Healthcare in the U.S. is fragmented and exorbitantly expensive. Many patients find themselves developing one or more chronic diseases but have little knowledge of how to navigate the healthcare system to receive appropriate care. Many times, these same patients have no insurance or are underinsured, making them less likely to have access to the resources needed.Care coordination is a deliberate process shown to decrease healthcare costs while improving the health of the patient. This course will provide additional information on the process of care coordination including the various components of care coordination, ideas on how to initiate a care coordination process, and practical applications for current practice.
Recall the meaning of care coordination and the primary types of activities that it encompasses. Indicate at least three ways that effective care coordination benefits your clients. Identify strategies you can use to enhance care coordination to maximize the benefits of services for your clients.
Use of Robots in Surgery
This course provides an overview of the use of robotic-assisted laparoscopic/endoscopic methods during surgery. Along with a review of the eight components necessary for an endoscopic surgical procedure, it also describes the endoscopic functions of robotic-assisted technology. You will come away with a better understanding of how health-care professionals interact with robotic-assisted technology.
List the eight components necessary for endoscopic surgical procedures Describe the endoscopic functions of robotic-assisted technology Discuss how healthcare professionals interact with robotic-assisted technology.
Nursing Assessment of the Pediatric Patient
In this course, you will learn about pediatric anatomical and physiological differences, which will help you recognize normal variations throughout your assessment. Additionally, you will learn communication methods to help children feel more at ease during your assessment. Finally, you will understand essential warning signs that require immediate referral to additional medical professionals using the available resources and tools.
Choose at least three strategies to help ensure success during an exam of the infant, child, and adolescent. Identify the proper way to perform a pediatric head-to-toe assessment using appropriate resource tools. Recognize signs in the infant, child, and adolescent that are concerning.
HIPAA and Confidentiality for Licensed Professionals
The federal Health Insurance Portability and Accountability Act (HIPAA) was implemented in 1996 and has evolved significantly. While HIPAA regulations have many varying components, the part of HIPAA most relevant to healthcare professionals, however, centers around the protection of an individual’s healthcare information. Because you play a key role in the production of healthcare information, you play a key role in its protection.
The goal of this course is to provide licensed professionals with an understanding of HIPAA, privacy, and security.
Describe the intent of HIPAA. Apply professional practices that protect privacy. Recognize practices that protect the security of electronic protected health information.
Motivational Interviewing and Lifestyle Changes
Healthcare professionals witness the impact on patients’ quality of life and also see how hard it is for people to make changes in their health. Motivational interviewing is a patient-centered way to have a conversation that supports those struggling to make behavioral changes. The provider helps the patient explore personal motivators and identify their own goals. The approach is based on what matters to the patient. When each member of an interprofessional team practices from this point of view, the results can be positive for the patient and for the practitioners.
Identify how the spirit and the four processes of Motivational Interviewing help patients consider their own reasons for change. Recall at least three specific Motivational Interviewing skills you can use to help patients resolve ambivalence in favor of making change.