Services

Risk Management

You need to know where and how you may be at risk of malpractice. Our Risk Management team supports members to reduce their risk of exposure through consultation, member education, and targeted risk management offerings. While it is our priority to be proactive in identifying and addressing risk exposures, we also provide member support in response to incidents or claims activity.

Risk Consultation

An experienced member of the Risk Management team is available to provide Members with personal, on-call risk management advice on topics such as challenging patients, adverse-event management, and documentation practices. Risk Consultants are available by phone Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time at (800) 962-1399 or via email at riskmanagement@phyins.com.

Risk Evaluation

Another place to start engaging with our Risk Management team is through a risk evaluation. With this annual evaluation you will have interactive dialogue with one of our risk consultants to establish a high-level understanding of your risk management priorities. The risk evaluation will also help you identify other services, such as a risk assessment or education, that may be beneficial to you. 

Risk Assessment

This in-depth analysis can be delivered virtually or onsite and can include extensive interviews with leadership, reviews of policy and procedures, and observational tours, as well as reviews of medical staff, personnel, and medical record files.  As a result of the assessment, you will receive a comprehensive report of potential risk exposures along with best-practice recommendations and resources. 

Current risk assessment types include: 

  • General Hospital
  • General Outpatient Clinic
  • Risk Management Program
  • Diagnostic Imaging
  • Emergency Medicine
  • Employment Practices (Human Resources)
  • Obstetrics
  • Outpatient Behavioral Health
  • Pediatrics
  • Surgical Services
  • Urgent Care/Walk-in Clinics
Risk Education

Live Education
Live, customized education for physicians and staff presented by qualified subject matter experts on a variety of risk management topics including documentation, informed consent, and risk management fundamentals.

Online Education
A library of online courses, available 24/7 to physicians and staff, across a wide array of topics and issues for providers and staff training, including cultural competency, opioid management, and HIPAA. Many courses include continuing-education credit. 
 

Relias Clinical Solutions

Some Members may benefit from engagement with our online learning platform, Relias Clinical Solutions, which offers a comprehensive, proficiency-based curriculum for the specialties of Emergency Medicine and Obstetrics. This learning style is ideal for teams, as it is time efficient, offers a consistent curriculum for participants, and provides valuable data analytics and benchmarking capabilities.

ECRI

Hospital Members will be provided with a complimentary subscription to ECRI, a database of evidence-based best-practice tools and resources including self-assessment tools, webinars, guidance, and sample policies. Outpatient Members will be offered access to a complimentary newsletter focused on emerging trends related to the improvement of patient safety, quality, and risk management.

Risk Mentorship Program

Our mentorship program is designed to assist the new or inexperienced Risk Manager by strengthening their knowledge in commonly assigned areas of responsibility. The program includes an initial knowledge assessment, self-paced learning modules, and ongoing support and dialogue provided by one of our experienced risk consultants.

Simulation

State-of-the-market simulation training enables Member physicians and staff to concentrate on training, skills assessment, and system evaluations in their own care settings. Focused on improving confidence and competency, this hands-on training offers participants improvement through high-risk scenarios including obstetric emergencies, advanced airway management, and clinical deterioration. 

Risk Consultation
Risk Consultation

An experienced member of the Risk Management team is available to provide Members with personal, on-call risk management advice on topics such as challenging patients, adverse-event management, and documentation practices. Risk Consultants are available by phone Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time at (800) 962-1399 or via email at riskmanagement@phyins.com.

Risk Evaluation
Risk Evaluation

Another place to start engaging with our Risk Management team is through a risk evaluation. With this annual evaluation you will have interactive dialogue with one of our risk consultants to establish a high-level understanding of your risk management priorities. The risk evaluation will also help you identify other services, such as a risk assessment or education, that may be beneficial to you. 

Risk Assessment
Risk Assessment

This in-depth analysis can be delivered virtually or onsite and can include extensive interviews with leadership, reviews of policy and procedures, and observational tours, as well as reviews of medical staff, personnel, and medical record files.  As a result of the assessment, you will receive a comprehensive report of potential risk exposures along with best-practice recommendations and resources. 

Current risk assessment types include: 

  • General Hospital
  • General Outpatient Clinic
  • Risk Management Program
  • Diagnostic Imaging
  • Emergency Medicine
  • Employment Practices (Human Resources)
  • Obstetrics
  • Outpatient Behavioral Health
  • Pediatrics
  • Surgical Services
  • Urgent Care/Walk-in Clinics
Risk Education
Risk Education

Live Education
Live, customized education for physicians and staff presented by qualified subject matter experts on a variety of risk management topics including documentation, informed consent, and risk management fundamentals.

Online Education
A library of online courses, available 24/7 to physicians and staff, across a wide array of topics and issues for providers and staff training, including cultural competency, opioid management, and HIPAA. Many courses include continuing-education credit. 
 

Relias Clinical Solutions
Relias Clinical Solutions

Some Members may benefit from engagement with our online learning platform, Relias Clinical Solutions, which offers a comprehensive, proficiency-based curriculum for the specialties of Emergency Medicine and Obstetrics. This learning style is ideal for teams, as it is time efficient, offers a consistent curriculum for participants, and provides valuable data analytics and benchmarking capabilities.

ECRI
ECRI

Hospital Members will be provided with a complimentary subscription to ECRI, a database of evidence-based best-practice tools and resources including self-assessment tools, webinars, guidance, and sample policies. Outpatient Members will be offered access to a complimentary newsletter focused on emerging trends related to the improvement of patient safety, quality, and risk management.

Risk Mentorship Program
Risk Mentorship Program

Our mentorship program is designed to assist the new or inexperienced Risk Manager by strengthening their knowledge in commonly assigned areas of responsibility. The program includes an initial knowledge assessment, self-paced learning modules, and ongoing support and dialogue provided by one of our experienced risk consultants.

Simulation
Simulation

State-of-the-market simulation training enables Member physicians and staff to concentrate on training, skills assessment, and system evaluations in their own care settings. Focused on improving confidence and competency, this hands-on training offers participants improvement through high-risk scenarios including obstetric emergencies, advanced airway management, and clinical deterioration. 

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Resources

Risk Management Resource Library

A searchable and sortable library with articles, guidance, customizable sample forms and letters, and other tools to support risk mitigation and management.

Resource Library

CyberCenter

An online resource supporting you to prepare for, investigate, and respond to the cyber threats you face in the delivery of healthcare. This portal includes sample policies, risk-assessment resources, team training, incident-response tools, tabletop exercises, and much more.

Cyber Center

HR Hero

Online portal offering a multitude of employment-practice resources including employee handbooks, checklists, and staff training to reduce your risks related to human resources.

HR Hero

Practice and Facility Management

Access to practical guidance, webinars, and insight from our valued partner PYA on a variety of practice-management topics including compliance, reimbursement, and compensation.

PYA Resources

Self-guided Risk Assessment Toolkit

Members can independently assess areas of potential risk within their practice through a Self-guided Risk Assessment. This toolkit includes tips for best practices and a medical record review audit tool for the outpatient setting.

Self Assessment
Meet our Risk Consultants

Frequently asked questions

Do you have any online courses to assist our providers in complying with the training requirement from the Drug Enforcement Administration (DEA) on the treatment and management of patients with opioid or other substance-abuse disorders?

Yes, our website features several complimentary courses on the  treatment and management of patients with opioid or other substance-abuse disorders, including courses on opioid prescribing, opioid and chronic pain management, pediatric pain management, and opioid use during pregnancy. 

Do you have any educational resources for our team on the topic of diversity, equity, and inclusion?

Yes, our website features several complimentary courses on topics of cultural competency, including bias in healthcare; diversity, equity, and inclusion for the healthcare employee; implicit bias; social determinants of health; and health disparities.

I am retiring and closing my practice. Can you provide guidance on what steps I need to consider?

Our guidance document will walk you through the different steps to consider, including patient notification, medical-record retention, and regulatory notifications. We can also supply you with a sample patient-notification letter that you can customize to meet your needs.

We are evaluating our hiring practices in Human Resources. Can you assist?

Yes. Our hiring and onboarding guidance document will guide you through this process and addresses several crucial components of the hiring process, including release forms, reference checks, license verifications, prospective employee communication, and orientation and onboarding. Additionally, our online portal HR Hero offers numerous relevant resources including sample trainings and checklists.

We are experiencing an uptick in challenging patient behaviors. Do you have any best-practice guidance?

Yes, our seasoned risk consultants will be happy to talk through your specific scenario to offer guidance. You may also access our website resources on topics such as responding to dissatisfied or aggressive patients, dealing with noncompliant or nonadherent behavior, and moving to dismissal of care.